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Researching Barbour Jackets

March 10, 2012

Over a period of weeks we’ve come to know a lot more about Barbour and it’s customers.

One of Barbour’s new retro lining fabrics was based on what the Customer Services team had found in jacket pockets over the years when they came in for repair. The contents hinted at customer lifestyles – from dog biscuits to toy cars, party poppers to plane tickets.

To find out more about the relationship between Barbour and its customers we spent a day with the Customer Services team and factory workers to see how Barbour wax jackets are made and repaired.

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